How-to

How to cancel ChatGPT Plus (iPhone, Android or web), and when you can get a refund

Cancelling an AI subscription is easy once you know one rule: you have to cancel in the same place you paid. Deleting the app doesn’t stop the charges. Here are the exact steps for ChatGPT, Claude, Gemini and Microsoft 365, and what each company’s refund rules really say.

By Chris · Updated Oct 11, 2026 · Facts checked Oct 11, 2026

Short answer

Cancel where you paid. Bought on chatgpt.com: Settings → Billing → Cancel plan. Bought in the iPhone app: iPhone Settings → your name → Subscriptions → ChatGPT → Cancel Subscription. Bought on Android: Google Play → Subscriptions → ChatGPT → Cancel. You keep Plus until the end of the month you paid for. Refunds are rare: OpenAI may refund an unused plan if you ask within 7 days.

First: where did you pay?

Every company here follows the same rule. If you’re not sure, search your email for the receipt: one from Apple means App Store, one from Google Play means Android, one from OpenAI, Anthropic or Google One means the website.

Deleting the app does not cancel. Google Play says so plainly, and OpenAI warns the same.
Cancel at least a day before renewal. OpenAI and Anthropic both say 24 hours.
Cancelling isn’t a refund. It only stops the next charge. A refund is a separate request.

How to cancel ChatGPT Plus, Go or Pro

On the web (chatgpt.com)

Sign in and open your account menu, then Settings.
Choose Billing (older versions call it Account).
Under Cancel plan, select Cancel.

On iPhone or iPad (paid through Apple)

Open the iPhone Settings app and tap your name.
Tap Subscriptions, then ChatGPT.
Tap Cancel Subscription and confirm. No button and an end date shown means it’s already cancelled.

On Android (paid through Google Play)

Open the Google Play Store, signed in with the account you paid with.
Go to Subscriptions and choose ChatGPT.
Tap Cancel subscription and follow the prompts.

After you cancel: paid features continue until the end of the billing period, then the account becomes Free. If you had a free promotion (such as a free month of Go), cancelling may end it immediately, and a promo price never comes back if you resubscribe. Switching from Plus to the cheaper Go plan happens at the end of the cycle, with no refund.

Can’t sign in? If you paid on the web, OpenAI Support can cancel for you if you give the account email plus two of: the card’s last 4 digits, its expiry date, the billing address or the date of the last charge. Never send the full card number.

Can you get a refund?

Company	Refund rule	How to ask
ChatGPT (OpenAI)	Generally non-refundable. Possible for an unused plan within 7 days of the charge, or for billing errors and unauthorized charges. Forgetting to cancel doesn’t count.	Signed in, open the chat bubble on help.openai.com and ask for a refund
Claude (Anthropic)	Non-refundable except where the terms or law allow; eligibility checked when you ask	Your name → Get help → Send us a message → Claude Refund Request
Google AI / Google One	Non-refundable in most countries	Google One support; Play or Apple purchases go to those stores
Microsoft 365	Refund within 30 days of first purchase or before the first renewal, plus one refund of a recent renewal per product	Decided automatically when you cancel
Apple (any app)	Apple decides case by case	reportaproblem.apple.com → Request a refund
Google Play (any app)	Within 48 hours through Play; after that, ask the app’s company	Play → Payments & subscriptions → Budget & order history → Report a problem

In the EU and UK, OpenAI and Anthropic both allow a prorated refund if you cancel within 14 days of buying. OpenAI’s European terms call it a cooling-off period.

From each company’s help pages, checked Oct 11, 2026. OpenAI tightened its refund rules this year; older articles that say accidental purchases qualify within 14 days are out of date.

How to cancel Claude Pro or Max

Web or desktop app: click your name or initials in the lower left → Settings → Billing → Cancel.
iPhone or Android app: tap your initials (top right) → Billing → Manage subscription. Already deleted the app? Use the Apple or Google Play steps above.

You keep Pro or Max until the end of the billing period. Unused Max monthly API credits aren’t refunded. Then you’re on Claude’s free plan.

How to cancel Gemini (Google AI Plus, Pro or Ultra)

Google’s AI plans are billed through Google One.

On a computer: on gemini.google.com click Settings & help → Manage subscription → Cancel membership. Or go to one.google.com → Settings → Cancel membership.
On Android: in the Gemini app, tap the menu → your profile picture → Manage subscriptions → Cancel membership.
On iPhone (paid through Apple): iPhone Settings → your name → Subscriptions → Google One → Cancel Subscription.

Watch your storage. When the plan ends, your Google storage drops back to 15 GB. If you’re over that, Gmail stops sending and receiving and Drive and Photos stop backing up until you free up space.

How to cancel Microsoft 365 or Copilot Pro

Go to account.microsoft.com/services and sign in with the account that pays.
Next to Microsoft 365, choose Cancel subscription (it may say Upgrade or Cancel).
At the bottom, choose I don’t want my subscription.

Copilot Pro can no longer be bought; Microsoft now points people to Microsoft 365 Premium. If you still have Copilot Pro, cancel it on the same page. Your storage drops to 5 GB, and OneDrive files over the limit may eventually be deleted, so download what you need first.

Cancel or delete your account?

Usually you only want to cancel. Deleting is permanent:

ChatGPT: deleting your account cancels a web subscription, but not an Apple one. Cancel in Apple Settings first. Your data is deleted within 30 days, and you can’t reactivate the account.
Claude: cancel, wait for the paid period to end, export your data, then delete from Settings → Account. Your chats and projects are gone for good.
Google: don’t delete your Google Account just to stop paying; cancelling the Google One plan is enough.

If you’re leaving because of privacy rather than price, you may not need to leave at all: see how to stop AI companies training on your chats.

Sources: OpenAI: canceling your ChatGPT subscription · OpenAI: refunds · OpenAI: Europe terms · OpenAI: deleting your account · Anthropic: cancel Pro or Max · Anthropic: refunds · Google: manage your Google AI plan · Google One: cancel · Microsoft: cancel Microsoft 365 · Microsoft: refund policy · Apple: cancel a subscription · Google Play: cancel a subscription

Quick answers

How do I cancel ChatGPT Plus on my iPhone?

If you subscribed in the iPhone app, cancel through Apple: open Settings, tap your name, tap Subscriptions, choose ChatGPT and tap Cancel Subscription. Deleting the app or your ChatGPT account does not cancel an Apple subscription.

Can I get a refund for ChatGPT Plus?

Only in limited cases. OpenAI may refund an unused subscription if you ask within 7 days of the charge, and gives refunds for billing errors or unauthorized charges. Forgetting to cancel doesn’t qualify on its own. In the EU and UK you can cancel within 14 days of purchase for a prorated refund.

What happens to my chats if I cancel ChatGPT Plus?

You keep Plus until the end of the period you paid for, then your account becomes a Free account. The Free plan includes unlimited chat history, so your conversations should remain, though OpenAI doesn’t state this explicitly.

Does deleting the ChatGPT app cancel my subscription?

No. Uninstalling the app doesn’t cancel anything. You must cancel on chatgpt.com, in Apple Settings or in Google Play, depending on where you paid.

How do I cancel Claude Pro?

On the web or desktop app, click your name in the lower left, then Settings, Billing, Cancel. If you subscribed in the iPhone or Android app, use the app’s Billing screen or cancel through Apple or Google Play.

How do I cancel Gemini or Google AI Pro?

Google AI plans are billed through Google One. On gemini.google.com go to Settings & help, then Manage subscription, then Cancel membership. On an iPhone where you paid through Apple, cancel in Apple Settings.

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